Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
Resolve customer complaints, provide appropriate solutions and alternatives within the time limits.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Process orders, forms, applications, and requests accurately.
Follow up on customer interactions to ensure resolution.
Keep records of customer interactions and transactions.
Stay updated on product knowledge, company policies, and customer service procedures.
Escalate complex customer issues to the appropriate department when necessary.
Contribute to a team environment and support fellow team members when needed.