Customer service

Nairobi, Kenya

12 days ago

Description

We are seeking a friendly, solution-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, handling inquiries, complaints, and providing information about our products and services. Your goal is to ensure customer satisfaction and build long-term relationships.

Requirements

High school diploma or equivalent; college degree is a plus.

Proven customer support experience or experience as a client service representative.

Strong communication and interpersonal skills.

Ability to multi-task, prioritize, and manage time effectively.

Familiarity with CRM systems and practices.

Patience and ability to remain calm under pressure.

Problem-solving skills and attention to detail.

How to Apply

8:00 AM to 5:00 PM, Monday to Friday; flexibility may be required.

Benefits

Competitive salary based on experience.

Health insurance and other benefits.

Training and professional development opportunities.

Friendly and supportive work environment.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.

Resolve customer complaints, provide appropriate solutions and alternatives within the time limits.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Process orders, forms, applications, and requests accurately.

Follow up on customer interactions to ensure resolution.

Keep records of customer interactions and transactions.

Stay updated on product knowledge, company policies, and customer service procedures.

Escalate complex customer issues to the appropriate department when necessary.

Contribute to a team environment and support fellow team members when needed.

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